An excerpt from our terms and conditions regarding the exchange or return of items:
§ 6 Returns/reversals
Returns to:The Motion Brand Lukas Knopf, Stollberger Straße 42, 09387 Jahnsdorf/OT Pfaffenhain
If you have any questions about the return, please contact us at email@example.com beforehand.
We offer you a 14-day return period. Please note the item you want to return and the reason for the return on a note or the return form, which we will email to firstname.lastname@example.org or which you can download at the bottom of this page. There you will find all the necessary details to exchange your item or to be able to refund the entire amount. Please note that shipping costs are non-refundable!
Please send your return to:The Motion Brand, Stollberger Straße 42, 09387 Jahnsdorf/OT Pfaffenhain
The buyer bears the costs for this! Unfortunately, we cannot accept freight collect shipments! The return of the exchanged goods to the customer is at our expense.
After we have received your return, we will process it within 5-7 working days. The credit is made using the same payment method as the payment was originally made.